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Frequently Asked Questions
1. Why transfer to DVD?
2. Do you support dual layer DVD (DVD-9) format?
3. Can you transfer old movie film to DVD?
4. What is your return policy?
5. Do you provide
free pickup in the local area?
6. Can you transfer
videos to miniDV or digital8 tape?
7. What does a Time
Base Corrector (TBC) and digital filter do?
8. Can you transfer
any copyright video movies to DVD?
9. Can I order
additional DVD copies?
10. Is there a maximum
number of copies I can order?
11. Do you keep a copy
of my video or DVD?
12. Will anyone watch my
DVD?
13. Can you transfer
only a part of my DVD?
14. Can you transfer two
or more video tapes to DVD?
15. Can you transfer
more than two hours to DVD?
16. What do
you charge for shipping and handling?
17. Will I be charged any
state sales tax?
18. Do you accept any credit cards?
1. Why transfer to DVD?
DVD is a
digital format that does not deteriorate with time, no matter how many
times you watch it. Using some care, DVDs will last many years. VHS or
analog video tape on the other hand deteriorates with each use, and
noticeably deteriorates after many years even if you do not watch them.
The same can be said of film stock.
DVD video
and audio are superior to VHS. DVD video provides users with video that
is twice as clear as VHS. DVD is capable of showing up to 500 lines of
horizontal resolution while VHS is limited to 240.
DVD
eliminates the need to fast forward and rewind to your favorite
moments. Chapter points are placed at 5 min intervals which allows you
to skip very quickly to a particular section.
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2. Do you support dual layer DVD (DVD-9)
format?
Yes, we are
now offering dual layer DVDs that have a DVD+R DL format for an
additional fee. The dual layer DVD has been around for many years and
is quite reliable. Dual layer DVDs allow for up to 4 hours of quality
video on one DVD. In order to make the DVD compatible with most
players, we set the book type equal to DVD-ROM prior to burning. This
is the same book type setting that commercially released dual layer
DVDs have.
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3. Can you transfer old movie film to DVD?
We support
16mm, regular 8mm and Super 8mm film at this time. We do not support
any sound transfer.
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4. What is your return policy?
We offer an
unconditional 30 day return policy. If you are not completely satisfied
with our service, you can return your DVD to us for a complete refund.
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5. Do you provide free pickup in the local
area?
If you live within 25 miles of the Round Rock,
Texas area, we can offer you FREE pick up and delivery service.
Contact us or
call us at (512) 310-1039 to arrange for this service.
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6. Can you transfer videos to miniDV or
digital8?
Yes, we can transfer your captured film clips
to miniDV or digital8 as an archive service. We charge $19.95 per tape.
Please note that an archive tape can only be ordered at the time of
original film transfer.
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7. What does a Time Base Corrector (TBC) and
digital filter do?
Basically, it corrects some inherit problems
with capturing the video from analog tapes (VHS, Beta, S-VHS, VHS-C,
etc.). An analog tape moving passed a tape head will introduce a
certain amount of jitter from frame to frame. A TBC will stabilize this
signal electronically so that the frame to frame timing is rock solid
and thus eliminate any tearing of the final captured video. Digital
filtering will minimize any noise that is present in the analog signal
and thus give a much cleaner looking picture.
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8. Can you transfer any copyright video
movies to DVD?
No, we will not transfer any copyright video.
If you give us a copyright video, we will return it to you.
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9. Can I order additional DVD copies?
Yes. Send us your DVD and we will make
additional copies for $7.95 each plus shipping and handling.
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10. Is there a maximum number of
copies I can order?
No, however if you want more than 10 copies of
a DVD, we will need to give you a quote. For very large quantities, we
will use an outside replication service.
Contact us or
call us at (512) 310-1039 for a quote.
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11. Do you keep a copy of my video
or DVD?
No, we do not keep a copy of a customer's DVD.
We keep your video files on our hard drives for no more than 30 days.
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12. Will anyone watch my DVD?
No, we do not look at a customer's DVD during
the automatic transfer process. However, we do spot check for quality
control prior to completion of your order.
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13. Can you transfer only a part of
my DVD?
Yes, but you will need to give us specific time
points in the special instructions section of your order form.
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14. Can you transfer two or more
video tapes to DVD?
Yes, we can transfer multiple tapes to DVD
provided that the total time is equal to or less than 2 hours unless
you order a dual layer DVD which can hold 4 hours of video..
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15. Can you transfer more than two
hours to DVD?
Yes, we can transfer more than 2 hours of
video. However, you will be charged an additional amount per two hour
period. As an example, if you sent us 3 hours of video for our basic
service, your charge would be $19.95 for the first 2 hours plus an
additional $19.95 for the next one hour for a total charge of $39.90.
However, if you order a dual layer DVD we will transfer 4 hours of
video for $29.95.
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16. What do you charge for shipping
and handling?
We charge $11.95 for shipping and handling.
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17. Will I be charged any state
sales tax?
We charge Texas residents a state sales tax of
6.25%.
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18. Do you accept
credit cards?
In order to keep our costs low and protect our customer's credit card
security, we do not directly accept any credit cards. However, we do
accept credit cards through
PayPal (PayPal I.D.
is cbarker@sambassvideo.com). Of course we also accept cashiers checks,
personal checks or cash.
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